email marketing solutions
Hiya Mail Privacy Policy
Privacy Policy

We respect the privacy needs of our valued customers and members. This Privacy Policy outlines what specific information is gathered on the Hiya Mail site and how that information is used.

Maintaining the privacy of your information is of paramount importance to us as it helps foster confidence, goodwill and stronger relationships with you, our customers. If, at any time, you have questions or concerns about our privacy practices, please feel free contact us at info@hiyamail.com.


II. Categories of Information We Collect:
  1. Information You Provide to Us: When you create an account with Hiya Mail, communicate with customer service, or send us an email, you provide us with information that we collect. Such information may include your IP address, name, physical address, email address, phone number, cell phone number, credit card information, and other information such as gender, occupation and other demographic information. By providing us with this information, you consent to your information being collected, used, disclosed and stored by us in accordance with this Privacy Policy.

  2. List and Campaign Information. When you upload or create an email distribution list or put together an Email Campaign with Hiya Mail, we have access to the data on your list and the information in your campaign.

  3. Other Information We Receive and Store. When you create a Hiya Mail account, we store "cookies," which are strings of code, on your computer. Using cookies, we are aware of and collect information concerning when you visit our Website, when you use Hiya Mail, your browser type and version, your operating system and platform and other similar information. We also use digital tracking images, from which we can determine when you open email we send to you, and collect other data. You may turn off all cookies that have been placed on your computer by following the instructions on your browser on how to block cookies that have been placed on your computer. However, if you block our cookies it will be more difficult, and maybe impossible, to use the Services.

  4. Tracking Analytic Reports. These Reports allow our Members to determine who has opened or not opened emails or clicked on links. That and all other tracking information available to our Members is also available to us and we may collect and review that information.

  5. Tracking Our Emails to Our Customers. When we send emails to our own registered Hiya Mail customers, we'll sometimes track who opened the emails and clicked on specific hyperlinks. We do this to measure the performance of our Email Campaigns, and to improve our offerings to specific customer segments.

  6. Information From Other Sources. We may obtain additional information about you by using your email address, or other information, to directly, or through one or more services, search over the Internet, or elsewhere. We thereby obtain information that appears to be related to such email address or other information, such as a name, age and participation in social media websites, (such information being referred to herein as "Supplemental Member Information").


III. Use and Disclosure of Your Personal Information:

We will use and disclose your Personal Information only as follows:
  1. To promote use, including continued use, of our Services. For example, if you leave your personal information when you visit our Website and do not sign up for any of the Services, we may send you one or more emails asking whether you wish to sign up. If you use any of our Services, and may benefit from using one or more other Services we offer, we may send you an email telling you about the other Service or Services.

  2. To bill and collect sums owed to us. Uses for this purpose include sending you emails, invoices, receipts and notices of delinquency, to alert you if we need a different credit card number, and to otherwise try to collect money owed. We use third parties to handle secure credit card transaction processing and send billing information to such third parties, who maintain all information in confidence, to process your orders and credit card payments.

  3. To send you System Alert Messages to let you know about temporary or permanent changes to our Services including planned outages, new features offered, version updates, point releases, major releases, abuse warnings, changes to our Privacy Policy and possibly other documents and agreements.

  4. To help enforce compliance with our Terms of Use and applicable law including, but not limited to, helping to create white lists and black lists, to develop and test algorithms, heuristics and other methods and tools for detecting violations and to apply those methods and tools. For example, in this regard, although it's the Member's responsibility to make sure that the email address of anyone who opts out of receiving Emails from that Member is removed from all of that Member's Distribution Lists, we try to make that happen automatically.

  5. To provide customer support and obtain feedback.

  6. To protect the rights and safety of us and our employees, Members, owners, officers and others .

  7. To meet legal requirements such as complying with court orders and valid subpoenas.

  8. To provide information received hereunder to representatives and advisors such as attorneys and accountants to help us comply with legal and other requirements.

  9. To prosecute and defend a court, arbitration or similar proceeding.

  10. To support and improve the Services we offer including adding features and providing benchmarking and other comparison information regarding, for example, the relative success of a Members' Email Campaigns compared to other Email Campaigns by companies in the same or different industries. Benchmarking and similar information is derived from aggregating and analyzing data.

  11. To communicate with you concerning your account for an informational, as opposed to promotional, purpose.

  12. To transfer your information in the event of the sale of substantially all of the assets of our business to a third-party or in the event of a merger, consolidation or acquisition. However, in such event, any acquirer will be subject to our obligations under this Privacy Policy.

  13. To send you informational and promotional materials that you elect ("opt-in") to receive.


IV. Your Distribution Lists:

Your recipient lists are stored on a secure Hiya Mail server. We do not, under any circumstances, contact people on your lists, market to people on your lists, sell your lists, or share your lists with any other party, except as required by law or, regarding contacting, except in response to a complaint or other communication directly from an individual on one of your lists. Only carefully selected, authorized personnel have access to view Distribution Lists.

We will use and disclose the information in your Distribution Lists only for one or more of the following purposes:
  1. To help enforce compliance with our Terms of Use and applicable law including, but not limited to, helping to create white lists and black lists, to develop and test algorithms, heuristics and other methods and tools for detecting violations, and to apply those methods and tools.

  2. To bill and collect sums owed to us.

  3. To protect the rights and safety of us and our employees, Members, owners, officers and others.

  4. To meet legal requirements such as complying with court orders and valid subpoenas.

  5. To prosecute and defend a court, arbitration or similar proceeding.

  6. To support and improve the services we offer including adding features and providing benchmarking and other comparison information based on aggregating and analyzing data.

  7. To transfer your information in the event of the sale of all, or substantially all, of the assets of our business to a third-party or in the event of a merger, consolidation or acquisition. However, in such event, any acquirer will be subject to our obligations under this Privacy Policy.

  8. To provide information received hereunder to representatives and advisors such as attorneys and accountants to help us comply with legal and other requirements.

  9. To provide customer support and obtain feedback about our Services, but only for and from the Member whose Personal Information and User Data are being used.


V. Safeguarding Your Information:

To protect your information, our credit card processing partner uses the latest 128-bit Secure Socket Layer (SSL) technology for secure transactions. In addition, our credit card partner is certified as compliant with the various card association security initiatives.

Hiya Mail accounts require a username and password to log in. When you're finished using Hiya Mail, please click the "log out" link in the top right corner of your screen, to prevent someone from using your computer to access your account. You must keep your username and password secure and not disclose it to a third party.

Due to the sensitive nature of your Distribution Lists, we do not re-send forgotten passwords. Users must follow online instructions to reset their passwords if they forget them.

Account passwords are encrypted. We cannot see your passwords. We can only reset them.



VI. Notice of Breach of Security:

Organized and systematic hacking is unfortunately prevalent these days. No system can be guaranteed as being totally secure. Hiya Mail will notify you, as soon as possible, if a breach in security results in an unauthorized intrusion into our system which materially affects you or people on your Distribution Lists, and will subsequently report the corrective action taken in response to the intrusion.



VII. Content of Email Campaigns:

When you send email, it is relayed from server to server as it crosses the Internet. Along the way, server administrators have the ability to read what you send. Email was never built for secure information. Never send anything openly in an email that is confidential. If you need to communicate sensitive information this should be done in comjunction with a secure website and login, etc.

We periodically review the content of the Email Campaigns of our Members to verify compliance with our Terms of Use. In addition all Members must go through a vetting and approval process. This practice benefits all Members who are in compliance with our Terms of Use because, among other things, it reduces spam being sent through our servers which helps to ensure high deliverability.



VIII. Notification of Changes:

Any changes to this Privacy Policy will be posted to this Website and will become effective immediately. You may object to any changes within 20 days after they are posted on our Website, in which case none of the proposed changes will be effective with respect to information that we have already collected from you; but will apply only to information we collect or access from you in the future. There are purposes, other than marketing, for which we are not willing or able to treat information of any open account differently from that of any other open account. Therefore, if you object to changes in our Privacy Policy which relate to those purposes, we will have to terminate your account. In contrast, in the event we ever changed our Privacy Policy to allow us to have an expanded right to use or disclose Personal Information for marketing purposes, you would be able to opt out without any such termination.



IX. Accuracy of Data and Rights:

We do our best to keep your data accurate and up-to-date to the extent that you provide us with the information we require in order to do that. If your data changes (including, but not limited to, a change in your email address) then you are responsible for notifying us of those changes so that we can keep your records up-to-date.

We retain the data about you only so long as reasonably required to meet the purposes for which we have the right to use the information. In this regard, we keep some data, relating to when and where Emails were sent, which bounced, which resulted in a complaint and similar information indefinitely as we use such data to help us screen out violators of spam laws and for other permitted purposes set forth in part III above.

We will give you access to any of your Personal Information that we hold about you within 30 days of any request you make for such information. We may charge for providing this information to you, as permitted by applicable law.


Highly Competitive Pricing

We make a mockery of other email providers' rates. Contact us today to find out how much you can save.
Learn more

Natural Selection

Find out which of your email campaigns performs the best based on open rates and click-thru rates with Hiya Mail's split testing tool.
Learn more

Insights Beyond Opens and Clicks

Advanced reports let you adapt campaigns based on behaviour & demographics to identify new marketing.
Learn more

Optional Managed Solutions

Prefer a chauffeur-driven service? Sit back, relax, and let Hiya deliver you the best possible results.

Learn more

Talk to us today for your FREE trial

Let one of us show how you can build a richer dialogue with your customers and get Hiya Mail for 30 days FREE.
Learn more

How Hiya Can Help You

Hiya helps organizations communicate with their customers and prospects. We provide the services to transform those relationships into more profitable, timely, and measurable business outcomes.

Learn more

Careers with Hiya Group

Hiya Group provides SaaS platform solutions to some of the biggest brands, globally. If working on ground-breaking projects with an unconventional, fast-growing technology company appeals to you, then please review our open positions. Learn more

International Leading Brands



About Hiya Group

United Kingdom +44 (0)20 7047 8110    Ireland +353 (0)1 410 0779
Follow us on Twitter
Become a fan on Facebook

Hiya Mail is a member of the Direct Marketing Association.
As a member of the DMA we abide by the Direct
Marketing Code of Practice.

Copyright (c) 2014 Hiya Group. All rights reserved.